FAQ

How can I contact you?

The best way to contact us is by email at info@thebalmboutique.co.uk. If you prefer to phone you can reach us at 0114 360 7776 (Monday to Friday 9am-5pm). And if you're really want to do it the old fashioned way you can write to us at The Balm Boutique, Unit 39 Nutwood Trading Estate, Limestone Cottage Lane, Sheffield, S6 1NJ.

When can I expect my order?

All our products are handmade to order. We aim to despatch your products within 2 days of receiving your order. We ship via myHermes who deliver within 2-3 working days.  If you do not receive your order within this timescale please email us and we will sort it out for you.

What is a Balm?

The definition of a balm is a fragrant cream intended to soothe or heal the skin.  Our balms are more than this. They are beauty balms designed for particular purposes and with the added benefit of giving your skin a beautiful luminescent quality.

Are you sure your products are 100% natural?

Have you ever wondered what's in the products you put on your skin everyday. We have, in fact its turned into a bit of obsession.You can often tell if a product contains artificial preservatives by looking at the shelf life (that has to displayed by law) if it's over six months, then it contains artificial preservatives of some kind. It's true that 'Natural' is a word that is overly used and abused in the skincare industry. To us, the word Natural means using only plant, flower, seed, vegetable or nut based oils. All of our products are all anhydrous (oil based) which means they contain no water. Introducing water invites and promotes the growth of bacteria without a suitable preservative to combat it. We wanted to avoid any type of preservative that was questionable and only use Vitamin E and Rosemary Antioxidant to maintain the natural shelf life of the oils used. That is why all our products have an recommended shelf life of six months. Are our products natural? The short answer is yes they are! 

Some of your listed ingredients don't look very natural?

Legally we have to list all products using latin or latin sounding names using INCI (International Nomenclature Classification Index). Interestingly, the latin language wasn't extensive enough for all the types of cosmetic and skincare ingredients that are used today, so some names have technically been invented. This sometimes makes them look "chemical" and in some cases certain chemicals occur naturally in the plant we've used. We highlight this specifically so you know exactly whats included.

How do I know your products are safe?

All of our products have been safety assessed as is required under the Cosmetic Products (Safety) Regulations 2013. We have CPSRs (Cosmetic Product Safety Report) for each individual product. Our assessors are the highly respected Oxford Biosciences, one of the top safety assessors in the UK.

What if I'm allergic to nuts?

Unfortunately, we would advise you not to use our products. We use nut oils throughout our products and make the products in an environment where nut oils are continually used. 

What if I'm allergic to bees?

Unfortunately, we would advise you not to use our products. We use beeswax in all our products and make the products in an environment where beeswax is continually used.

Why are all your products in glass containers?

All the balms are in coloured glass jars. This is to deflect light and heat. It aids in maintaining the integrity and efficacy of the oils used particularly the essential oils. That is why we ask you to store your products in a cool dark place out of direct sunlight. Intense heat and sunlight will degrade the oils much quicker and affect the quality of the product.

What is an antioxidant in skincare?

Antioxidants protect skin by limiting the production of free radicals, which can damage skin cells. Antioxidants in skin care products can do a lot for the health and appearance of your skin, including reducing the signs of ageing.

Why do we need the Omega 3, 6 & 9 Fatty Acids in skincare?

Omega-3 fatty acids contribute to the upkeep of the skin cell membrane, improving the texture and quality of the skin. Omega-6 has an anti-inflammatory affect on our skin, soothing irritated skin. Omega-9 assists in the production of antioxidants and has recognised moisturising properties.